CommunityThirty Percent Community Pro builds your training, systems, and leadership to keep your guests coming back and your revenue growing.
Combine Preston’s clear, repeatable framework with coaching from his team: high-level executives from The Ritz-Carlton, Montage, Chick-fil-A, Hillstone, Disney & Sam Fox.
Your standards shouldn’t depend on you being in the building.
Community Pro gives you the frameworks to turn that knowledge into repeatable training, with leadership development and coaching to help your team keep using it.
The Thirty Percent Protocol Video Series walks you through building your training, systems, and leadership. Work through the 32 modules at your pace and bring your leaders into the process.
Build consistent, role-by-role training so every hire learns the same standard.
Reach Preston and his team through the platform. Ask questions and receive feedback from experts with experience across restaurants, hotels, cafes, and quick service.
Join weekly coaching calls with Preston’s team: high-level executives from The Ritz-Carlton, Montage, Chick-fil-A, Hillstone, & Disney. And of course, your 12 months also include one call a month with Preston himself.
Strengthen your managers’ ability to train, lead, and hold your team to the standard.
Work directly with our financial expert to understand your P&L, identify costs that are eating into profit, and make more informed operating decisions.
Ask our training developer how to turn your standards into role-specific education guides and repeatable training plans.
Improve your margins and training consistency with guidance specific to your operation.
Learn how to use AI to help develop your training, systems, and leadership materials, with the frameworks to guide what you create.
Create role-specific training guides and daily checklists faster, so your team can put clear standards into practice.
Build repeatable training, systems, and leadership practices that help your team deliver excellence every day, even when owners and managers aren’t there. Here’s what we’ll build.
Training with a clear standard
A consistent start for every hire.
When training depends on who’s working, every new hire learns a different version. Use Preston’s frameworks to build role-by-role education guides and daily training road maps, so your people have a clear path to your standard.
Trainers who know how to teach
Equipped to develop others.
Your best people know how to do the job. Give them a clear way to teach it. Learn to build a train-the-trainer process that helps experienced team members pass on what they know with greater consistency.
Leaders who carry the standard
Less coming back to you.
Build a leadership team that can set expectations, develop people, and follow through without you repeating every instruction. Use clear roles and accountability metrics to define what each leader owns and how to review progress.
Systems that stay in use
Built into the daily routine.
Turn the standards in your head into processes your team can follow. Learn to assign ownership, reinforce the work in pre-shifts, and review accountability metrics, so the systems you build become part of how you operate.
Hospitality worth coming back for
Give your guests something they’ll always come back for.
Great hospitality shouldn’t depend on a few exceptional people. Teach your team how to connect with guests, bring energy to each shift, and recommend with confidence. Build the everyday habits behind an experience worth repeating.
A clearer view of profitability
Make more informed decisions.
Connect the way your business runs to the numbers behind it. Work through P&L optimization training to better understand your operation and identify opportunities to improve, whether you’re strengthening one location or preparing for the next.
Start with the area your business needs most. Build with your leadership team, then bring your implementation questions to weekly coaching as you put the work into practice.
Your leaders own the daily follow-through. Our team helps you work through the questions that come up as you put the frameworks into practice.
Choose one training priority. Use the modules and tools to define what good looks like, build the process, and assign a leader to own it.
Have that leader teach the process and reinforce it in pre-shifts. Review how the team applies it, using accountability metrics to spot where more coaching is needed.
Bring your implementation questions to weekly calls with Preston’s executive team and your monthly call with Preston. Use their guidance to refine your approach, then have your leaders review progress back in the business.
Gallup’s research connects stronger employee engagement with better business performance. Here are three of the differences it found.
Median differences between teams in the highest and lowest quarters of employee engagement. *The turnover figure covers organizations where annual turnover exceeds 40%. These are industry research findings, rather than results measured for Community Pro participants. Source: Gallup Q12 Meta-Analysis, 2024 ↗
Tell us where your business is today and what you want to improve. Let’s see whether Community Pro is the right fit.
Book a call→Start with a few quick questions about your operation.Chef Tyler Florence · 30-Year Food Network Veteran
“Preston Lee is one of the brightest minds in the hospitality industry. If you want to experience a really high-level of hospitality and a really great training course, Preston’s your guy.”
Renowned chef, television personality and Food Network host
“Preston Lee is one of the brightest minds in the hospitality industry. If you want to experience a really high-level of hospitality and a really great training course, Preston’s your guy.”
“Preston Lee is one of the brightest minds in the hospitality industry. If you want to experience a really high-level of hospitality and a really great training course, Preston’s your guy.”
“Thirty Percent Rule by Preston right here... this guy has a formula like no other. When you’re hiring Preston, you know you are going for the best.”
Let’s talk about your business.